How Do I Change Counsellors?

Created by Rosette Lontok, Modified on Tue, 16 Aug 2022 at 10:13 AM by Rosette Lontok

We understand if you are not satisfied with your counsellor. If you would like to change counsellors, please reach out to our friendly Client Services Team by opening a Support Ticket or reaching out to us on Live Chat. 


Sometimes clients need to change counsellors for the following reasons:

  • I don't think this counsellor can provide the type of counselling I am looking for.

  • I've tried a few sessions and I'm still not feeling a good connection with my counsellor.

  • I need to address a different topic area and my counsellor is suggesting I try a counsellor who is specialized in this new area.

Trust takes time to build

We understand that a good trust-based foundation is important for you to experience progress and healing. Sometimes this foundation takes time to build and we recommend patiently trying first and communicating your needs before changing quickly.


How do we maintain high-quality counsellors on our platform?

Our Counsellors' Qualifications


Every Wellin5 therapist undergoes a rigorous interview and screening process in order to join our team. As a member of Wellin5, each counsellor receives ongoing peer supervision and training.


All counsellors are required to provide high-quality counselling services and must adhere to our professional standards.


Our counselling team must comply with our Clinical standards including:

  • Psychotherapist, Counsellor or Social Worker designation

  • Accreditation by a provincial or national licensing body

  • Master's/PhD degree

  • Liability insurance

  • A Canadian criminal record check

  • Experienced in a variety of therapeutic approaches (all counsellors must be experienced in Cognitive Behavioural Therapy - CBT)

  • Experienced in a wide array of treatment areas including: anxiety, depression, stress, trauma and many more (see all treatment areas here)

A little more about our Wellin5 Counselling Team:

At Wellin5, we use a heart-first philosophy to guide our actions. This means that we value our clients and our counsellors well-being first and foremost. Our goal is to provide our counsellors with the best experience possible while working with us.


We are proud to say that the majority of our counsellors have worked with us since Wellin5 started offering services to the Canadian public and have experienced the ups and downs with us as we've grown together as a company.

To ensure an excellent experience for our counsellors and clients, we provide training and ongoing support to our counselling team. This has resulted in a reputable, committed team of Wellin5 counsellors who work hard to provide exceptional services to their Wellin5 clients on a regular basis.


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