How Does Upgrading to a Subscription Work?

Created by Rosette Lontok, Modified on Tue, 28 Feb 2023 at 02:58 PM by Rosette Lontok

Upgrading to a Subscription 

When you go to book a single session you will be prompted to upgrade. Here you can upgrade your account to a subscription or continue purchasing just a single session.

Once you say 'Yes, upgrade me!' you will be taken to our subscription plans. You can choose yearly or monthly. Please see 'How do Subscriptions Work' on our support page for more information about these two types of plans. 


To see all of our pricing please click the link: Pricing

Subscribe and Save

Here you can purchase individual or couples sessions at packages of 1 session per month, 2 sessions per month, or 4 sessions per month. All of our subscription plans will save you money on your sessions however purchasing an annual package will render the most savings. Once you find the plan you enjoy you will move on to reviewing your purchase.



Reviewing and Purchase

Now it's time to add your credit card information and purchase your sessions.


*Please note your credit card information is saved securely when checking out and is charged automatically monthly or annually depending on your plan.*


At the bottom of this screen, you will see how much your card will be charged.
Click 'purchase' to continue or 'go back' to return to the previous menu.



You have now signed up for our subscription service. You can now book your sessions or click 'I'll do it later' to complete your booking at a future time. We recommend booking your sessions right away to ensure you are able to use all of your sessions in your 30-day subscription period and to get the counsellor availability you need. 


How does upgrading affect my renewal date?

When you upgrade your subscription, your renewal date is still the same as your initial sign-up - your additional session credits will be added and those session credits will be good for 30 days from the date they were added.


I.e. You sign up for a 1 session/month subscription on January 1st, 2022 but on January 15th, 2022 you upgrade to 2 sessions/month. Your payment due date will still be February 1st, 2022 and your original session credit will expire on February 1st, 2022. However, your additional session credit that was purchased on January 15th, 2022 will be good until February 15th, 2022 (this will be a one-time occurrence).


Going forward you will receive 2 session credits on the 1st of each month and they will be good for 30 days. 


How do I lower my sessions per month subscription plan?

In order to lower the number of sessions per month in your subscription plan you must cancel your subscription and resubscribe to a new subscription plan. To learn more about cancelling your subscription please view 'How to Cancel Your Subscription'.  

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