Help: Poor Internet Connection

Created by Rosette Lontok, Modified on Tue, 16 Aug 2022 at 03:59 PM by Rosette Lontok

In order to have a successful online counselling session on Wellin5, it is important that you have a good internet connection. This will help avoid any connection issues or interruptions. 


If you are experiencing a poor internet connection, here are some steps to follow to improve your connection:

Go here if it is prior to your counselling session > Improving your Wifi Pre-Counselling Session




If you are in your Wellin5 counselling session: 

  • Restart your session: End and restart your Wellin5 counselling session by clicking on the red end button.

    Restart your session by clicking the red 'Start Session' button on your Wellin5 home.



  • Chat with our Client Services team on Helpchat 


  • Try logging out and logging in again.



  • Try using a different browser. Wellin5 works best on Chrome and the following browsers:

    • Chrome

    • Safari

    • Firefox

    • Microsoft Edge

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