Help: Poor Internet Connection

Created by Rosette Lontok, Modified on Tue, 16 Aug, 2022 at 3:59 PM by Rosette Lontok

In order to have a successful online counselling session on Wellin5, it is important that you have a good internet connection. This will help avoid any connection issues or interruptions.

If you are experiencing a poor internet connection, here are some steps to follow to improve your connection:

Go here if it is prior to your counselling session > Improving your Wifi Pre-Counselling Session

If you are in your Wellin5 counselling session:

Restart your session: End and restart your Wellin5 counselling session by clicking on the red end button.

Restart your session by clicking the red 'Start Session' button on your Wellin5 home.

Chat with our Client Services team on Helpchat

Try logging out and logging in again.

Try using a different browser. Wellin5 works best on Chrome and the following browsers:
- Chrome
- Safari
- Firefox
- Microsoft Edge